Recover · Identity lifecycle

Account Recovery Verification for Real Users

Restore access to the legitimate user, not an impersonator. VerifEye uses the human credential created at onboarding to make account recovery faster, safer, and resistant to social engineering.

The problem

Account recovery is the weakest link in most security models.

SMS codes can be intercepted. Email links can be forwarded. Support desk agents can be socially engineered. Every one of these recovery paths is a vector for account takeover — and most platforms rely on at least two of them. VerifEye Recover replaces the fragile chain with a single, reliable check: is the person trying to regain access the same verified human who set up the account? If yes, let them in. If not, block it.

See how the VerifEye platform anchors a reusable human credential across onboarding, protection, recovery, and reverification.

Without VerifEye

SMS code

SIM swap attacks. Code forwarding. Carrier social engineering.

Email link

Compromised inbox. Phishing. Link forwarding to attacker.

Support desk

Social engineering. Impersonation. High cost per ticket.

With VerifEye recover

Face-based recovery

The real account holder, confirmed. No vectors to exploit.

Less than 2 seconds. No call centre. No SMS reset. No social engineering surface. The face is the credential.

Recover

Get a locked-out real user back in safely - and close the recovery attack surface

Reusable Face Credential - minted once at Onboard, reused for Reverify · Recover • wallet-anchored: W3C VC · ISO mDL · EUDI

Selfie account recovery

Let a locked-out user prove who they are with their face — instant, with no call center or SMS reset.

Re-bind to device or factor

Re-bind a new device or login factor to the verified human after a loss or reset.

Close the recovery surface

Shut down the help-desk social- engineering and SIM-swap routes fraudsters use to seize accounts.

What it covers

Close the recovery attack surface

Face-at-recovery

Compare against the verified baseline established at Onboard. If it’s the same human, restore access instantly. If it isn’t, block the attempt.

Support cost reduction

Every recovery that completes via VerifEye is a support ticket that doesn’t exist. Platforms typically see 40%+ reductions in account recovery support volume.

Credential re-binding

When a user loses access to their device or authenticator, VerifEye re-binds their digital identity to a new credential using their verified face as the anchor.

Wallet re-binding

For platforms using digital wallet credentials, VerifEye supports recovery and re-binding of wallet-anchored identity under W3C VC and ISO mDL standards.

Outcomes

Faster recovery for users. Fewer costs for your team.

VerifEye Recover reduces support overhead, eliminates the social engineering vector, and restores access in seconds for legitimate users, while making account takeover via recovery essentially impossible.

Account recovery support tickets

↓ 0 %

Recovery completion rate vs SMS

↑ 0 %

Average recovery time

< 0 s

Social engineering vectors remaining

Applications

Continue the lifecycle

Onboard

The foundation

Reverify works because Onboard established a verified human baseline.

Reverify

The same human, confirmed over time

Keep confirming the same real human throughout every session.

Protect

Step up when risk spikes

Confirm a real human is authorising every high-stakes action.

Talk to the team

Whether you’re integrating VerifEye for the first time or replacing an existing solution, we’ll help you get to confidence quickly.